rabjee's Privacy Policy
Your personal information is of the highest importance to us. In this policy we explain how rabjee collects, uses, and keeps your information secure.
Introduction and Overview
rabjee (https://rabjee.cam) operates a trusted online casino and sports betting platform for users in Bangladesh. We take the privacy of personal information of all our members very seriously and are committed to keeping it secure.
This privacy policy ("Policy") explains how rabjee collects your personal information, the purposes for which that information is used, who it may be shared with, and what your rights are. By using our website or registering an account, you are considered to have accepted the terms of this policy.
This policy applies together with our Terms and Conditions and Responsible Gaming policy. You are requested to read all these documents carefully before using our services.
What Information We Collect
When you register with rabjee or use our services, we may collect various types of information. These are described in detail below.
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport number (when identity verification is required)
- Address and residential information
2.2 Contact Information
- Email address
- Mobile number (may be linked to a bKash, Nagad, Rocket, or Upay account)
2.3 Financial Information
- Details of deposit and withdrawal transactions
- Mobile banking account information (bKash, Nagad, Rocket, Upay)
- Bank account information (where applicable)
- Transaction history
2.4 Usage Information
- Date, time, and duration of site visits
- Gaming history and betting patterns
- Preferred game categories and providers
- Records of bonus and promotional offer usage
2.5 Technical Information
- IP address
- Browser type and version
- Device information (mobile or desktop)
- Operating system
- Referral source and click path
How We Collect Information
rabjee collects information in several ways. These methods are described below.
3.1 Directly Provided
You provide information directly when you open an account on our site, log in, make a transaction, or contact our support team.
3.2 Automatic Collection
When you use our website, our servers automatically collect certain technical information. This includes cookies and session data.
3.3 From Third Parties
For identity verification or fraud prevention purposes, we may sometimes receive information from third-party verification services. In such cases, all information is handled securely.
Purpose of Using Information
rabjee uses the information collected for the following purposes.
4.1 Account Management
Your identity and contact information is used to create, verify, and manage your account. This ensures that only you can access your account.
4.2 Service Delivery
Your information is used to properly deliver our casino games, sports betting, slots, and other services. This includes processing financial transactions.
4.3 Age Verification
Our services are for those aged 21 or above only. Date of birth and identity document information is used to verify your age.
4.4 Security and Fraud Prevention
Your information is used to ensure account security, detect suspicious activity, and prevent money laundering or fraudulent transactions.
4.5 Responsible Gaming
Information is used to analyse your gaming behaviour and provide responsible gaming support. For more details, see our Responsible Gaming page.
4.6 Support Services
When you seek assistance through our 24/7 live chat support, your information is used to resolve your issue.
4.7 Marketing and Communications
With your consent, we may send you promotional offers, bonus updates, and information about new features on the site. You can request to stop receiving these communications at any time.
4.8 Meeting Legal Obligations
Information may be used to meet applicable legal obligations and to respond to lawful requests from authorities.
Data Storage and Security
rabjee has put in place high-standard technical measures to keep your information secure.
5.1 Encryption and Cybersecurity
Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information secure during transmission. All transactions and personal information are handled through encrypted channels.
5.2 Access Controls
Access to your information is restricted to authorised staff only. Each employee is trained to maintain confidentiality and is bound by a confidentiality agreement.
5.3 Data Retention Period
Your information will be retained for as long as your account is active and for as long as required by legal obligations. After an account is closed, information will be deleted according to the specified retention period.
5.4 Data Breach Response
If a breach of data security occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps.
Sharing Information with Third Parties
rabjee does not sell your personal information. However, information may be shared with third parties in certain circumstances.
6.1 Payment Providers
Necessary information may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers for the purpose of processing financial transactions. These organisations handle information in accordance with their own privacy policies.
6.2 Technology and Software Partners
Various technology partners such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) and other software suppliers are worked with to operate our platform. Only the minimum necessary information is shared with these partners, and they are bound by confidentiality agreements.
6.3 Legal Reasons
Information may be shared with authorities in response to a court order, a lawful request from an investigative body, or as required by applicable law.
6.4 Business Restructuring
If rabjee undergoes a merger, acquisition, or business restructuring, user information may be transferred to the new entity. You will be notified in advance in such a case.
Cookies and Tracking Technologies
The rabjee website uses cookies and similar tracking technologies. These technologies help us improve the functionality of our site and personalise your experience.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions and ensure security. Disabling these cookies may prevent the site from working properly.
7.2 Functionality Cookies
These cookies are used to remember your preferred language, favourite games, or other settings.
7.3 Analytics Cookies
These cookies are used to collect analytical data to understand how our site is being used. This information helps with site improvement.
7.4 Cookie Controls
You can control or reject cookies by changing your browser settings. However, disabling certain cookies may make it difficult to use some features of the site.
Your Rights and Controls
You have the following rights regarding your data with rabjee.
8.1 Right to Access Information
You can request to know what information we hold about you. Our support team will assist you in processing this request.
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can request that it be corrected. This can be done through account settings or via the support team.
8.3 Right to Delete Your Data
You can request deletion of your data in certain circumstances. However, some data may be retained due to legal obligations or ongoing disputes.
8.4 Opt-Out from Marketing
You can contact us at any time to stop receiving promotional communications. Our support team is available 24/7.
8.5 Right to Close Your Account
You can request to close your rabjee account at any time. Even after account closure, some data may be retained for a specified period as required by law.
Privacy of Minors
rabjee's services are only for users aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.
If we become aware that someone under 21 has created an account or provided information, that account will be closed immediately and the collected data will be deleted.
If you believe a minor has created an account on our site, please notify our support team. We will take action promptly.
Policy Changes
rabjee reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will post a notice on the website and/or inform you at your registered email address.
The date of each change will be noted at the top of the policy as "Last Updated". If you continue using our services after a change, you will be considered to have accepted the terms of the updated policy.
We recommend that you check this page regularly to stay informed about the latest changes.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please reach out to us through the following channels.
- Live Chat: Use our live chat for direct support in Bengali, available 24/7
- Email: [email protected]
We will do our best to respond to your request as quickly as possible. Our support team is always ready to assist you in Bengali.
For more details, visit our FAQ page or read the About Us page.